Refund Policy

Version 1.0 · Effective 8 August 2026

The short version: your first 7 days are free and nothing is charged automatically, so there is nothing to refund if you decide it is not for you. If we fail you after that, you get your money back.

1. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they'll be provided with due care and skill and be fit for purpose. If we fail to meet a guarantee, you're entitled to a remedy: for a major failure, your choice of a refund or re-supply plus compensation for reasonably foreseeable loss; for other failures, a re-supply or refund at our cost. Nothing in this policy limits those rights.

2. The free trial

The first 7 days are free and no card is taken, so nothing is charged and there is nothing to refund.
If you never subscribe, you are never billed. Plan building simply pauses when the trial ends.

3. The subscription ($4.99 a month)

Cancel any time in one click on your account page. You keep access until the end of the month you have paid for, and nothing renews after that.
We don't refund partial months for change of mind.
Billed after you cancelled, or charged twice? That's our mistake. Email us and we'll refund it in full.

4. How to ask

Email reellucky.hq@gmail.com from your account email with a line about what happened. We aim to reply within 2 business days. Refunds go back to your original payment method through Stripe and typically appear within 5–10 business days.